SEC. 8A.107. MUNICIPAL TRANSPORTATION QUALITY REVIEW.
§ 8A.107
The City's transportation agency must hire an independent consulting firm every two years to review whether it is meeting its operational goals and performance standards, with the results presented to the Citizens' Advisory Council, Board of Supervisors, and Mayor, followed by public hearings.
Every two years, San Francisco's transportation agency must pay a well-known consulting company to check whether the agency is doing its job well. The company looks at whether the agency has met its performance goals and makes suggestions for improvement. The consulting firm must then present its findings to the Citizens' Advisory Council, the Board of Supervisors, and the Mayor, and each of these groups must hold at least one public hearing to discuss the results.
- Complex:The section cross-references other sections (8A.103 and Section 4 of an unspecified measure) that are necessary to understand what performance standards are being evaluated.
- Controversial:Independent oversight and performance review of a public agency can be contentious; reasonable people may disagree about the adequacy of review frequency, who conducts it, and what standards should apply.
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Official text
(a) The Agency shall biennially contract with a nationally recognized management or transportation consulting firm with offices in the City and County for an independent review of the quality of its operations. The contract shall be competitively bid and approved by the Controller and Board of Supervisors. The review shall contain:
1. A detailed analysis of the extent to which the Agency has met the goals, objectives, and performance standards it is required to adopt under Section 8A.103, and the extent to which the Agency is expected to meet those goals, objectives, and performance standards in the two fiscal years for which the review is submitted, and independent verification of the Agency's reported performance under the performance measures adopted pursuant to Section 4 of this measure; and
2. Such recommendations for improvement in the operation of the Agency as the firm conducting the review deems appropriate.
(b) The results of the review shall be presented promptly to the Citizens' Advisory Council, the Agency, the Board of Supervisors, and the Mayor by the reviewing firm; and the Citizens' Advisory Council, the Agency, and the Board of Supervisors shall each promptly hold at least one public hearing thereon.
(Added November 1999)