SEC. 16.120. CUSTOMER SERVICE PLAN.
§ 16.120
Every city department must create and file an annual Customer Service Plan by February 1st, with the Board of Supervisors setting the format by ordinance and having authority to excuse departments from specific requirements when appropriate.
Each department in San Francisco city government must write a plan each year about how it will serve customers well. The Board of Supervisors decides what format these plans should follow and can let departments skip certain requirements if it makes sense. Departments have to turn in their plans by February 1st every year, along with a report showing how well they did on the plan from the year before.
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Official text
Each department of the City and County shall adopt an annual Customer Service Plan, in a format to be determined by the Board of Supervisors by ordinance. The Board may excuse a department from particular requirements of the ordinance where compliance would be inappropriate or impractical. Each department shall file its Customer Service Plan with the Board of Supervisors no later than February 1st of each year, along with a report on how the department met the previous year's Plan, if any.
(Added November 1998)